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Troubleshooting common problems

Fixes for the things that most often go wrong — going live, domains, emails, apps and the Builder.

Updated

"Confirm your email address first"

Going live needs a confirmed email. Use Send it again in the banner, check spam, and click the link.

Going live didn't work

Open the Make it live page: the reason is shown in the going live history. Common causes:

  • No home page yet — build your site first (it needs an index page).
  • Billing — the site needs to be activated, or your payment is past due.
  • A temporary problem on our side — wait a minute and click Make changes live. If going live seems stuck, it's automatically marked as failed after 10 minutes so you can try again.

My changes don't show on the live site

Builder edits change your draft. Click Make changes live on the Make it live page. (Menu, events, products and other app data update instantly.) Your browser may also be showing a cached copy — try a hard refresh.

My domain isn't connecting

  • Check the CNAME points www at the target shown on the Make it live page, with no typos and no extra dots.
  • Remove any old A or CNAME record for www that points somewhere else.
  • A root domain (without www) needs CNAME flattening/ALIAS or a redirect to www.
  • Wait — DNS can take up to a day or two. Use Check now, or let our automatic checks (every 10 minutes) pick it up.

I'm not getting notification emails

Check Settings → Notifications (activity emails on, the app not muted), look in spam, and confirm the email address on your account. Everything is still in your Inbox either way.

An app doesn't appear on my site

Turning an app on doesn't place it automatically. Click Add it to my site on the app's page or ask Chip in the Builder chat, then Make changes live. Announcement bar, AI assistant and Visitor stats appear on every page without placing.

Chip is busy or the Builder seems stuck

If a build stops responding it's cleaned up automatically, and you can ask again. Reloading the page is always safe.

My site says "temporarily unavailable"

The site is paused — usually because the subscription ended or a payment failed past the grace period, or it was taken offline. See If a payment fails or click Make it live on the Make it live page.

Still stuck?

Ask Chip, or contact our support team from the Contact page on the DollarSite website.