If a payment fails (past due)
Your sites stay online for a 7-day grace period while you update your card.
Updated
If a monthly payment doesn't go through, your subscription becomes past due:
- Your websites stay online for 7 days (the grace period).
- You'll see a banner in your dashboard and get an email with the date.
- Update your card from Billing → Payment method & invoices. Once a payment succeeds, everything goes back to normal.
If it's still unpaid after the grace period, the subscription ends and your websites are paused: visitors see a "temporarily unavailable" page and your apps stop taking bookings and orders. Nothing is deleted. Click Reactivate on the Billing page to pay and bring all your sites back online — they go live again automatically. A site you took offline yourself stays offline until you click Make it live.