Privacy and your data

What DollarSite keeps about you

We keep what you type into DollarSite itself: your name and email, what you tell Chip about your business (its name, what you do, where you work, how customers reach you, your answers in Send Chip your photos), your messages to Chip, messages you send through our contact form, where you came from (campaign tags and the country you signed up from, never your IP address) and how far you've got (draft, preview, live, plan). We use it to run your account and to follow up with tips that fit your kind of business.

Tips and offers by email

• We only send tips and offers if you ticked Send me tips and offers by email when you signed up, saved a draft or contacted us. It's never ticked for you.
• Every one of those emails has a one-click unsubscribe link. You can also reply to any email and ask.
• Emails about your account (confirming your email, password resets, receipts, notifications you switched on) still arrive either way.
• The unsubscribe page also lets you delete the marketing profile we keep about you.
• A Send Chip your photos draft that isn't saved to an account is deleted 30 days after it was last opened or changed, photos included. If you didn't give us an email address, what you told us is deleted after 90 days.

Your customers' data

Contacts, bookings, orders, form messages, AI Agent chats and subscribers belong to you. They're stored per website and only you (and our support team, when helping you) can see them. We never use them for DollarSite's own marketing.

• Export contacts and app data (form submissions, bookings, attendees, subscribers) to CSV at any time.
• Newsletter emails always include a one-click unsubscribe link, and unsubscribes are honored automatically. Double opt-in is available for signups.
• Text from visitors and chats is scrubbed of things that look like secrets (such as card numbers or API keys) before it is stored.

Your website

Your words, photos and logo are yours to reuse anywhere. The website itself — its design, code and apps — is part of the DollarSite service and runs only on DollarSite, so it can't be downloaded or exported as files.

Visitor stats without cookies

The Visitor stats app uses no cookies and stores no IP addresses or personal data, so it doesn't need a cookie banner. See Visitor stats.

AI

Chip and the AI assistant use AI model providers to write answers. We send only what's needed for the answer (such as the question, relevant help articles or your site's content) and never your payment details or passwords.

Payments

Card payments for your DollarSite plan are handled by our payment provider (Stripe); we never see or store your full card number. Shop and event payments go through your own Stripe account.

Deleting data or your account

Delete individual contacts from their page, archive a website from its Settings (we keep a private backup for 30 days in case something goes wrong, then it is permanently deleted), or email support to close your account and delete your data. See our privacy policy on the DollarSite website for the full details.