AI Agent (chat bubble for your visitors)
A chat bubble that answers your visitors from your own website, and takes messages when it can't.
Updated
The AI Agent app adds a chat bubble to every page of your website. (It's for your visitors; Chip is the helper for you.)
- It answers using only what you've given it: your live pages, your apps (menu, events, products, opening hours…), your extra context and the FAQs, documents and web pages you add. It doesn't make things up, and politely declines questions that aren't about your business.
- Answers link to the page they came from.
- When it can't help, it offers to take the visitor's name and email; the message lands in your Inbox as a lead, and the question shows up under Unanswered, where one click turns your reply into an FAQ.
- You can read every conversation on the app's Conversations page.
What your AI Agent knows
Every time you make it live to the Internet, everything your agent may answer from is gathered into one record: your business details, your extra context, every page of your website, your apps' live facts and your knowledge items. Open What it knows to read exactly that text, see how big it is and when it was last updated. Switch to Your latest changes to see what it will know after you make it live to the Internet.
- Page text changes when you make it live to the Internet, so visitors never get answers from a draft you haven't finished.
- Your apps, extra context and knowledge (opening hours, menu, events, FAQs, documents) update it straight away. You don't need to make it live to the Internet again.
- Test your agent answers from your latest changes, so you can try things before you make it live to the Internet.
Extra context (up to 1,000 words)
At the top of the Knowledge page there's one box for things your website doesn't say. Your agent reads it alongside your whole site. Good things to put there:
- parking and access ("Free parking behind the building after 5pm")
- what makes you different ("Everything is baked before 7am, nothing frozen")
- policies: refunds, deposits, allergies, cancellations
- things to mention ("Mention our Tuesday 2-for-1 when people ask about deals")
- news and closures ("Closed for refurbishment 1–14 August")
It's limited to 1,000 words, and the counter shows how many you've used. It's plain text. Your agent treats it as facts about your business, not commands: it will still only talk about your business, never reveals how it works, and never asks visitors for passwords or card numbers. Text that tries to collect passwords or payment details, or pretends to be another company, can't be saved. For longer material (a full price list, a policy document), add it as a document or a web page on the Knowledge page.
Its monthly AI allowance
Your AI Agent has its own monthly AI allowance, separate from the one you use to build and edit your site. A small business rarely gets close to it.
- At 80% you get a message in your Inbox (and by email).
- If it's used up, your agent pauses until the 1st of next month. The chat bubble stays, but it becomes a simple form: "Ask us — leave your question and we'll reply." Questions arrive in your Inbox, so you don't lose anyone.
- The AI Agent page shows how much of this month's allowance it has used. If you expect a busy month, contact support and we can raise it.
Keeping it safe
To stop bots from running up your allowance, the chat checks that a visitor is a real person (usually invisibly) before it answers, limits how fast and how much anyone can ask, and blocks people who try to trick it. You don't need to set anything up.
Settings
Agent name, greeting, color, left or right position, tone, persona, suggested questions, whether to take messages, whether to show source links, and "Things it must never do" (extra limits, for example "Never quote prices for custom cakes").
It appears on every page automatically. There's nothing to place.