Appointments (online booking)
Let customers book services 24/7 — services, team, hours, closures, reminders and a calendar.
Updated
The Appointments app lets customers book a service at a time that's actually free.
Setting up
- Services — name, length, price and an optional buffer after each appointment. Services can be offered by everyone or by specific team members.
- Staff — your team. Customers can choose a person (you can turn this off in Settings) or pick "anyone".
- Hours & closures — weekly opening hours and days off (holidays, closures).
- Settings — timezone, heading and intro text, whether bookings are confirmed instantly or you approve each request, how often start times are offered (e.g. every 30 minutes), minimum notice, how far ahead people can book, the online cancel/reschedule cut-off, whether to ask for a phone number, reminder emails and whether team members get emailed about their bookings.
What customers get
A confirmation email with a calendar file and a link to reschedule or cancel online (until your cut-off), plus a reminder before the appointment (24 hours by default; set 0 to turn reminders off).
What you get
- Every booking in Bookings and on the Calendar, plus an item in your Inbox and an email (unless you turn notifications off).
- Each customer is added to your Contacts.
- With approval on, accept or decline requests from the Bookings page.
Appointments and Table reservations can run on the same site.